Shipping & Returns

Customer satisfaction is our highest priority. If you have any problems with your purchase, please contact us at hello@theeccentriclabel.com.

Orders are processed between 2-4 business days. After your payment is authorized and verified, it can still take up to two days to process your order. The Eccentric Label will contact you if additional information is needed for card verification or if any item goes out of stock unexpectedly. Some orders may be split into more than one package and shipped separately.

All orders placed on a Friday after 12 pm will not be processed until the following Monday. We operate Monday-Friday 9am - 5pm EST, except on Major Holidays. Pre Order sales will be shipped on the date announced in the product description. If for any reason the date of shipping changes customers will be notified via email.

After an order is shipped, you will receive a shipping notification email that will notify you of the carrier we've used to ship your order and the different tracking options available for your order. Please allow up to 24 hours for the system to update. You will receive your order anywhere from 5-15 business days from the date that it is shipped out, not necessarily from the date it's placed. Keeping in mind that this is just an estimate and it doesn't include weekends and holidays; your order will be shipped out either from the United States.

The Eccentric Label is not responsible for lost or stolen packages that are confirmed as delivered; customers are responsible for any lost, stolen, or damaged packages. 

Customers placing orders for International shipping agree to pay all taxes and customs duties when the package arrives in said country. Packages subject to customs may take extra time to be delivered, please keep this in mind when trying to estimate a delivery date. The Eccentric Label is not responsible for these or any additional costs.

Exchanges
Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a credit store or exchange. 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@theeccentriclabel.com and send your item to: Cond. Brisas de San Juan, 1663 Av. Ponce de León #905, San Juan, PR 00909-1858

Non-returnable items: 
- Gift cards 

Credit Store 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your credit store.

Returns 
To return your product, you should mail your product to: Cond. Brisas de San Juan, 1663 Av. Ponce de León #905, San Juan, PR 00909-1858

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Sale and Final Sale Items
All purchases made with a discount coupon code and sale items are Final Sale. These are not eligible for exchange or return.